How do I use Classicproducts.com?

Check out our Site Users Guide.

How do I use the new Quick Entry system?

The Quick Entry system allows you to add multiple items to your cart with one search.  Any time you search for anything you can display the results in a way that lets you quickly add multiple items.  Simply click the "Switch to Quick View Mode" button shown below:


You can also bring up the Quick Entry system whenever you click on an item that has multiple sizes/weights.  From the Drop Menu you can select "Quick Entry", or you can hit the "Quick Entry" Button.
 

How do I use schematics to order parts?

Attention Lanemen and Mechanics: Check out 'Introducing Schematics' for step by step instructions on the fastest and easiest way to order parts.

Can I set up an additional user that can place orders, but I must approve them before they ship?

YES!  When setting up the additional user there are several authority settings that need to be checked.  One of the authority settings are Allow Order Entry.  That will let a user place orders.  There is another setting called Allow Orders to Ship.  That setting must be checked for orders to be placed that will ship.  To place and ship orders BOTH of those authority settings must be checked.  If a user is allowed to enter orders, but not allowed to ship orders; then all orders placed will always be placed as hold orders.  They will not ship unless someone else with authority to ship orders processes the held order.  That is done by using the Combine Shippable Orders link.

Why do I not receive the confirmation emails after I place an order?

Email Confirmations are sent to the Master User of the account.  The Master User needs to have a valid email address. Make sure that your email file is not full. If your email address is not valid, it will be returned to us.

How do I find the items I'm looking for?

There are several different ways to find the items you are looking for...

Search Site For: At the top of every page on the website.  Default search is search by product description.  This will search by the name of an item.   If you have a part number you can change the search option to Part # Contains.  This will search anywhere within the part number for the numbers & letters you entered.  This is useful because our part numbers often start with a manufacturer prefix which Part # Contains ignores.  If you know exactly what our part number is you can search by Part # Begins with.  This will only find the part numbers that begin with what you entered.  It is good to use if you are going off our price list, invoice, packing slip, or base sku from website. 

Search Category For:  Get to this area by clicking one of the Category tabs (balls, bags, shoes, etc).  This will help limit your search to a specific category.

Browse:  You can use the Category tabs to find your item.  When you click on the Category tab you will see a break down of different sub-categories and manufacturers. 

How can I order the same item out of two different warehouses.

If you hit Add to Cart twice for the same item it will add the item to your cart on two different lines.  You can then have one line item ship from one location, and the other line item ship from a second location.  This would be useful if you have to order the item out of two different locations to get the amount you need. 

How often is the website updated?

The inventory levels are updates roughly every five minutes.  The pricing updated throughout the day to ensure that the price you see on the web is the price that will be on your invoice.  New products are added daily.  The Open Orders section is updated about every five minutes.  So when an order is placed, it takes an average of five minutes for the order to appear in the Open Orders section.

How do I request a pin spec, top weight, or mass bias location?

There is a special instructions field for each item.  You can access this area in the detail page when you add an item to your cart.  You can also add these instructions when viewing your cart.  From the View Cart screen you would click on "Add Special Instructions" for each item.  Please note that there is a $5 charge for mass bias requests if we have to open each box to find the location of the mass bias in relation to the CG and pin.  This fee is not charged if the mass bias location is printed on the box.

How can I change an order after I submitted it?

Any modifications to an order after it is submitted will need to go through customer service. Please call 800-444-0123 or email cservice@classicproducts.com.   We will do our best to accomodate, but it isn't always possible depending on various factors.  If you think you may still need to add an item, you can place the order on hold and tell the order to ship at a later time.

What time do I need to have my order submitted for it to ship the same day?

Online orders carry the same shipping guarantee as orders placed over the phone.  An online order needs to be submitted by 5PM Eastern Time on shipping days to be guaranteed to ship same day.  Please see our Terms and Conditions for more information on our shipping guarantee.

How can I change the shipping method for my order?

The order will ship using your default shipping method.  If you need to change your default shipping method for an order, please put a note in the Special Order Instructions field.  If you are not sure what your default shipping method is, or wish to change your default shipping method;  please call 800-444-0123 or email ecommerce@classicproducts.com.

What is the charge to use this website?

This website is offered entirely free of charge.  The prices you see online are the same as if the order was placed through customer service.

How do I track a package?

Hit "My Account" at the top, and then "Invoice History" to the left.  You will now see "Track" on each package that has tracking information from UPS or FedEx.  Click "Track" to display the full tracking information.

Can I change the shipping method online?

Yes, you will now have drop-menus to select various shippin methods.  If shipping from multiple warehouses, you can set the shipping method for each location.  The shipping method is selected from the checkout menu.

What is the difference between a saved cart and a held order?

A saved cart will only save the work you have done on the website unti you are ready to submit the order to us.  Saved carts stay on the website and are specific to the user that saved the cart.  Customer Service and other users on the account do not have access to your saved carts.  Inventory is not reserved with saved carts.

An order that is submitted with the Hold box checked will generate an order, but it is not shipped or made ready for pick-up.  The items are reserved in the specified warehouse for you.  Anything not in stock will generate a backorder.  Any user on the account can modify the held order - provided they have authority to enter orders.  The shippable items can be told to ship by using the Combine Shippable Orders feature or by contacting Customer Service.  Placing orders on hold is good if you want to wait on shipping the item until you have more items needed to save on shipping.

How do I add or delete users?

To add or delete users, you must be registered as the Master User for your company.  Log into the account you want the additional user to have access to, you will have access to the User Management page where you can add and delete users.  This is found by hitting MY ACCOUNT at the top of the page, then MANAGE USERS at the left, then hit CREATE NEW USER.  After completing the required fields in that menu, the additional user will need to be given the login id for the specific account and the unique password you just created.

Can the website show my retail price?

Not right now.  It can only show or hide the price.  We hope to one day be able to do this and it is in the long-term plans.

How can I change the account name, address, phone, fax, etc?

Please call accounting at 800-444-0123 option 2, or email ecommerce@classicproducts.com if you have any permanent changes to make in your account.  The only changes that can be made online are the email address, and who can access the website.